Frequently Asked Questions

If you are having a hardware related issue (cracked screen, hard drive error, etc...)  we will need the make and model of the device, as well as the serial number and/or the product number. The more information provided, the better.

If you are experiencing a software issue, what is needed is as much detail as you can provide about the problem, as well as the approximate time the problem started.

NO. We are a services only company. We will assist potential clients and guide them on the correct part needed to resolve that hardware issue. We mainly perform initial troubleshooting, installation/replacement, repair.

WE DO NOT perform hardware support for mobile devices at this time. Macs are case by case basis.  We mainly focus on desktops, laptops, and printers.